Over the last decade, the customer experience industry has seen a dramatic rise in the use of intelligent virtual agents...
Month: February 2024
Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. It provides...
As Zendesk has grown - over 20,000 companies now use Zendesk to engage their customers - we started thinking about...
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
Dropbox Dash is backed by an infrastructure designed to ensure fast, reliable search and secure protection of your content. To...
“As the BYOD trend continues, more and more businesses are faced with the growing reality of having their workforce go...
Did you know that less than 20% of companies wanting great AI and machine learning are mature in those? That...
The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for computing,2...
Natural language processing transforms unstructured, natural language text into a structured, language-independent representation. In our system, this means identifying entities...
