HR is on the brink of massive disruption. The ubiquity of mobile and social technologies and personalization has redefined the bar for employee experience. With the disruption of business models across all industries, the talent acquisition game has changed and with the impact of technological change on work, the need for a continuous learning culture has never been more urgent. The CHRO stands at the intersection of all these demands, generally with a declining budget and ongoing operational distractions.
Just at this opportune moment, AI and automation are becoming accessible for the HR profession. In my experience, it’s enabling us to solve pervasive talent issues such as knowing our skills, preventing unwanted employee turnover, reacting quickly to employee hot spots, matching employees and external candidates with career opportunities, supporting managers with better salary investment guidance, eliminating manual tasks in benefits administration and payroll through robotic process automation, and creating an irresistible platform for employees to learn on the go.
