Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. It provides...
White papers
As Zendesk has grown - over 20,000 companies now use Zendesk to engage their customers - we started thinking about...
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
“As the BYOD trend continues, more and more businesses are faced with the growing reality of having their workforce go...
The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for computing,2...
Natural language processing transforms unstructured, natural language text into a structured, language-independent representation. In our system, this means identifying entities...
Digitization is the new mantra where machine learning (ML) has been predicted to contribute substantially and act as a game-changer....
Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users....
Why Machine Learning and Why Now? Machine learning is no longer just for smartphones or game shows. Here’s how to...
