What is a digital workforce and why does it matter
When our world is turned upside-down and we’re faced with new challenges, à la COVID-19, healthcare providers and administrators have to rethink how to engage and position their operations for maximum efficiency. Physician groups and health systems alike find themselves at a crossroads of balancing human resources while optimizing its operations from both the supply side and demand side.
Luckily, innovative technologies like Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI) offer a reprieve in streamlining administrative functions like revenue cycle management, finance and supply chain. Incorporating these technologies creates a new talent structure simply described as the “digital workforce.”
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